Troubleshooting | Captive WiFI Knowledgebase

How do I find or download an invoice?

If you aren't receiving invoices please check your Junk Mail folders. To download the invoice please visit either of these two links https://dashboard.captivewifi.io Select M ...

⚠️ My captive portal is showing as suspended 🔴

We're here to help! If guests see a 'suspended' message on your WiFi splash page and can't log in, it might be due to: Your subscription being temporarily paused in the dashboar ...

❎Turn off External Captive Portal for UniFi - New Interface

Please use this with caution 🚨it will disable your business from collecting any date, this article explains how to revert back to the UniFi landing splash page. Please visit ...

My images and logo's aren't showing on the WiFi Splash Page 🙃

If your splash page loads and the images or logos are not showing correctly, this is due to the Walled Garden or Pre-Authorization Access. Please ensure the following informati ...

❎Turn off Captive Portal for Mikrotik 🚨with UniFi Controller

Please use this with caution 🚨it will disable your business from collecting any date; this article explains how to turn off the WiFi Portal back to an Open Network Click on ...

UniFi - My guest WiFi isn't working peoperly

Sometimes you may have a network issue and need to disable the guest portal, to do this, please click on Wireless Networks and disable the option below✅ ✅ Apply guest policies ( ...

Can't Get the Captive Portal to Load?

Can't Get the Captive Portal to Load?Follow these steps to capture the portal URL and send it to our support team.Step 1: Connect to the WiFi NetworkOn your device, connect to the ...